Welcome to SkillGrowUp.com (referred to as "SkillGrowUp," "we," "us," or "our"). We strive to provide high-quality courses and ensure customer satisfaction. Please read our Refund Policy carefully before making any course purchases.
**1. Eligibility for Refund**
We offer refunds under the following conditions:
- **Quality Issues:** If the course content does not meet your expectations in terms of quality, accuracy, or relevance, you may request a refund within [X] days of the purchase date.
- **Technical Issues:** In the event of technical difficulties that prevent you from accessing the course content, and after reasonable attempts to resolve the issue with our support team, you may be eligible for a refund within [X] days of the purchase date.
**2. Refund Procedure**
To request a refund, please follow these steps:
- **Contact Support:** Reach out to our customer support team at [support@skillgrowup.com] within the specified refund period, providing details of the issue and reasons for your refund request.
- **Verification:** Our team will review your request and may request additional information to verify your concerns.
- **Resolution:** If your request is approved, we will process the refund to the original payment method within [X] business days.
**3. Non-Eligibility for Refund**
Refunds will not be provided under the following circumstances:
- **Course Completion:** Once a course is marked as completed or if a significant portion of the course has been accessed or downloaded.
- **Change of Mind:** Refunds will not be granted for changes of mind or if you no longer wish to continue with the course.
- **Violations:** If a refund request is associated with a violation of our Terms and Conditions.
**4. Currency and Amount of Refund**
Refunds will be processed in the same currency and the same amount as the original transaction. Any currency exchange differences or fees incurred during the refund process will be the responsibility of the customer.
**5. Course Access After Refund**
Upon approval of a refund, access to the course content will be revoked, and you will no longer have the right to use, access, or download the course materials.
**6. Changes to Refund Policy**
SkillGrowUp reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
**7. Contact Information**
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Email: support@skillgrowup.com
Thank you for choosing SkillGrowUp.com. We are committed to providing you with valuable learning experiences.